Return and Exchange Policy

Item(s) purchased from Olea Estates can be returned if they are in new and unused condition within 30 days of receipt. Only unopened item(s) in new and unused condition and in the original, manufacturer package will be accepted for exchange or refund. Your item(s) needs to have the receipt or proof of purchase.

Refunds

Once we receive your item(s), we will inspect and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item(s). If your return is approved, we will initiate a refund to your original method of payment. You should receive the credit within 7 business days after the receipt of the returned product.

Shipping

You will be responsible for paying for your own shipping costs for returned new and unused item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please send the item(s) you want to return by a shipping method that is insured and traceable to the address below. Please pack returns, when possible, in their original outer carton or other sturdy outer carton to ensure returned product arrives in good condition:

Olea Estates, 2566 Metro blvd, Maryland Heights, MO  63043

Damaged goods

In the unlikely event that your item has defects or damage when you first receive it, you need to contact us within five days of receiving your order at This email address is being protected from spambots. You need JavaScript enabled to view it. with “Damaged goods” on the subject field and photos of the damaged product(s). All defective and damaged items not claimed within five days will not be exchanged. Please repack damaged item in original packaging. Once we receive the returned merchandise, we will send you a replacement or refund.

MIssing packages

Contact This email address is being protected from spambots. You need JavaScript enabled to view it. with “Missing package” on the subject field with your order number, and tracking information and we will contact the shipping carrier and file a missing parcel claim that business day. The shipping carrier will then contact the last location your tracking information has listed, and have them relocate the package, or confirm the delivery of the package. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund. Please make sure the shipping address you use for your order is to a safe and secure location. Packages that are stolen after delivery are not eligible for a refund and the customer will need to file a claim with the shipping carrier. Olea Estates is not responsible for any items lost, stolen, or confirmed as delivered once they have been shipped. We can not replace, or issue a refund for packages lost, stolen, or confirmed as delivered once the package has left our facility.

Events 2017

April 2017

7: Easter Bake Sale
St Catherine Orthodox Church
120 W Seneca St, Ithaca NY

25: March of Dims
Cornell Child Care Center
150 Pleasant Grove Rd, Ithaca NY

 

May 2017

6: Frisella Nursery
more info

 

June 2017

12: Kitchen Conservatory
more info

 

July 2017

14-16: Finger Lakes Wine Festival
more info

 

August 2017

26, 27: Festival of Nations
more info

People Speak

“Olea Estates olives are the best I've ever tasted”
Jill Tieman | Real Food Forager

“Best Olive Oil I have ever tasted!”
Terry Gibson

“I love this stuff and tell all my friends and family how great it is!”
Linda Capps

“The brand I use and trust is Olea Estates.”
The healthy home economist

“This is some of the best olive oil I have ever tasted”
Gary Wallert

“It was at a Healthy Planet Natural Living Expo that I first tasted the olive oil offered by Olea. That oil really knocked my socks off. The lightness, freshness, and wonderful olive flavor were so full of pure quality that I knew we had to get Olea olive oil for Sappington Farmers Market.”
Nancy Smith | The healthy planet

“Delicious, I sampled some several months ago and have some to gift to friends.”
Mary Elisabeth Bennett

“They also make the best kalamata olives we have ever tasted at Regional Access!”
Regional Access

Customer Service

info@OleaEstates.com

612-888-OLEA (call or text)

Sales

orders@OleaEstates.com

612-888-OLEA (call or text)

 

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